30th August 2021
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Digital Transformation Strategies

Przemyslaw Potoczny

Przemysław Potoczny

Digital Transformation Services
5 minutes read
  • What is Digital Transformation?
  • What are Digital Transformation Services?
  • Digital Transformation Roadmap
  • Digital Transformation through businesses
  • Conclusion

What is Digital Transformation?

Digital transformation entails integrating digital technology into all aspects of a business. This essentially changes how a business operates and the way value is given to customers. It is a change in culture that makes sure that organizations continue to experiment, challenge the status quo, and get used to failure regularly.

This article aims to shed more light on the frequently asked questions on digital transformation strategies including services, framework, roadmap, and case studies.

What are Digital Transformation Services?

These are services that can be purchased to make your business digital-oriented. Services ranging from data collection about a business process to the implementation of selected technology can be purchased. Hiring external digital transformation specialists will help greatly in ensuring digital success.

Digital transformation services comprise three major types:

Digital Transformation Consulting

Although it may appear counter-intuitive to rely on external experts as regards decisions involving your business, having a different view of your business processes can unearth unseen potentials and help realize new possibilities. Digital transformation consultants are furnished with knowledge of the market dynamics, industry, and basic customer journey.

By combining the insights from the team and their domain expertise, they can provide effective strategies with quantifiable business results. In addition, some consultants provide all-inclusive digital transformation solutions and handle every aspect of the process.

Digital Transformation Framework

Though digital transformation changes based on the specific demands and challenges of an organization, there are some common and continuous themes among current case studies and frameworks. These patterns show what technology and business leaders should consider on the road to digital transformation.

Some of the common digital transformation elements include:

  • integration of digital technology;
  • leadership and culture;
  • operation agility;
  • customer experience;
  • workforce enablement.

Although each guide comes with its recommendations and considerations, Chief Information Officers (CIOs) should identify the important patterns and develop their strategies accordingly.

Digital Transformation Strategy

The first step towards a real digital revolution is creating a digital transformation strategy. This document includes business processes and matches them with customer expectations, business needs, and technology. It observes the technology landscape in the search for solutions that best suit the company’s budget and expectations. The following three dimensions are usually analyzed when experts are handling strategies in digital transformation:

  • business requirements;
  • present technological status;
  • the capability of Internal IT experts.

Digital Transformation Roadmap

This consists of steps that a business can follow to accomplish short- and long-term business goals using digital technology.

It starts with understanding the needs of a business and looking for gaps in the current system to develop a strategy that prevents these gaps.

Building a Digital Transformation Roadmap

The journey to digital transformation is long. Despite having a solid strategy, businesses must exercise patience with the process and continue to put in sufficient effort over time to ensure success. Building a transformation roadmap can be summarized in the following five stages:

  1. evaluate the present state;
  2. create a strategy and vision;
  3. begin with profitable projects;
  4. deliver in stages;
  5. develop capabilities on the go.

Digital Transformation through businesses

Digital Transformation in Healthcare

One of the positive effects of technology in healthcare is digital transformation. A few instances of digital transformation in healthcare include blockchain electronic (e)-health records, medical devices with Artificial Intelligence (AI) systems, telemedicine, and so on. These transformations are reforming the way our data is shared among healthcare providers, how we relate with healthcare professionals, and the way decisions are made about health outcomes and treatment plans.

Transformation in healthcare is all about the renovation. The major goal here is to optimize systems, reduce human errors, streamline the work of healthcare workers, improve patient outcomes, and lower costs through remarkable mobile and web experiences.

Digital Transformation in Banking

Digital transformation in banking mainly involves providing digital and online services. Equally, it entails making several required changes to the backend to support the digital transformation. A lot of banks make the mistake of embarking on a series of different digital initiatives which find it hard to succeed because of the lack of coordination and support to compete with native digital solutions. Alternatively, digital transformation in banking should involve a top-down approach, integrating apps, customer experience platforms, infrastructure, and digital systems. Application of digital transformation in banking can be seen in the following areas:

  • use of AI for banking.
  • blockchain technology for sensitive records.
  • collection, management, and analysis of customer data.

P&C Insurance Digital Transformation

Property and Casualty (P&C) insurance businesses can benefit greatly from digital transformation in numerous ways: impacting revenues, improving employee productivity, and improving agility and innovation. Businesses committed to the adoption of technology can manage sustainable growth, realize enhanced customer experiences, and cost controls.

A good way for P&C insurance companies to start their journey in digital transformation is through the adoption of a microservices architecture. This is the breaking down of large, colossal processes into lesser, agile parts which can be independently managed without the other.

Having a microservices partner will not only enhance the lack of internal IT expertise but will also offer a framework to support innovative, customer-oriented products with a shorter period to market.

Digital Transformation in Manufacturing

It is no more news that manufacturing is going digital. A few of the most significant driving forces for this ongoing transformation are – increased connectivity, technological improvements, and raised customer expectations.

Numerous companies are starting to see the long-term profits of digital transformation. For businesses that plan to go digital, they too can greatly profit from optimized data use, enhanced efficiency, reduction of overall cost, and increased innovation scope. Application of digital transformation in manufacturing can be seen in the following areas:

  • AI and Machine Learning;
  • smart manufacturing and 5G;
  • the Industrial Internet of Things (IIoT);
  • responsiveness and agility;
  • 3D printing technology;
  • next-gen manufacturing employees.


Digital technology alone is capable of driving digital transformation to maturity. Technology plays a major role in the advancements of a business. However, despite the benefits associated with the digital revolution in businesses, the most solid foundation greatly depends on the human capability and human brain.

The customer’s response, the reaction of employees, and the management all contribute to what defines growth in digital innovation. In the long run, it is not just the technology that works for a business, but the adopted digital transformation strategies. And businesses must make the most of these advancements.

Learning more about digital business transformation is just highly recommended.

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